Effective Date: April 17, 2026

Your privacy matters to us. This policy explains what information we collect, how we use it, and how we protect it.

Onyx & Gold Beauty Lounge (“we,” “our,” or “us”) respects your privacy and is committed to protecting the personal information you share with us through our website, https://onyxandgoldbeautylounge.com.

This Privacy Policy explains what information we collect, how we use it, when we may share it, and what choices you have regarding your information.

1. Information We Collect

We may collect information you voluntarily provide to us, including:

  • Your name
  • Email address
  • Phone number
  • Appointment or service request details
  • Messages submitted through contact forms or request forms
  • Any additional information you choose to provide

We may also automatically collect certain technical information when you visit our website, including:

  • IP address
  • Browser type
  • Device type
  • Pages visited
  • Time spent on pages
  • Referring website or source
  • General location data based on IP address

2. How We Use Your Information

We may use your information to:

  • Respond to inquiries and service requests
  • Help connect you with a stylist or provider
  • Send appointment-related communications
  • Improve our website and user experience
  • Monitor website performance and traffic trends
  • Provide customer support
  • Maintain website security and prevent misuse
  • Comply with legal obligations

3. Stylist Request and SMS Communication

Our website may allow customers to submit requests that are routed to a stylist or provider through SMS messaging services powered by Twilio.

By submitting a request through these features, you understand and agree that:

  • The information you submit may be forwarded to the stylist or provider you are trying to reach
  • A stylist may respond directly to you using their own phone number, email address, or communication method
  • Replies sent back to you are not necessarily sent from our website or Twilio system
  • Standard message and data rates may apply depending on your carrier

We use Twilio as a communications service provider to help route these requests. Twilio processes message data on our behalf in order to deliver communications.

We do not sell SMS opt-in data or phone numbers to third parties for their own marketing purposes.

4. Third-Party Services

We may use third-party tools and services to operate our website and improve functionality, including:

Google Analytics

We use Google Analytics to better understand how visitors use our website. Google Analytics may collect information such as pages viewed, time on site, device information, and traffic sources.

Google Maps

Our website may include embedded Google Maps to help users locate our salon locations. Google may collect information through these embedded map features according to its own policies.

Twilio

We use Twilio to help route stylist communication requests submitted through the website.

Third-Party Booking Platforms

Some stylists or providers may use independent booking platforms or personal booking links. When you click through to a third-party booking site, your information is subject to that provider’s own privacy practices and terms.

We are not responsible for the privacy practices of third-party websites, platforms, or services.

5. Cookies and Tracking Technologies

Our website may use cookies and similar technologies to:

  • Analyze website traffic
  • Remember preferences
  • Improve performance and usability

You may disable cookies through your browser settings, though some features of the website may not function properly as a result.

6. How We Share Information

We do not sell your personal information.

We may share your information only in limited circumstances, including:

  • With stylists or providers when needed to fulfill your request
  • With trusted service providers that help us operate the website and communications
  • When required by law, court order, or legal process
  • To protect our rights, safety, property, or users

7. Data Security

We take reasonable administrative, technical, and organizational measures to help protect your information. However, no website, online transmission, or storage system can be guaranteed to be completely secure.

8. Data Retention

We retain personal information only as long as reasonably necessary for business, operational, legal, or recordkeeping purposes.

9. Your Choices

You may contact us at any time to:

  • Request access to personal information you submitted to us
  • Ask us to update or correct your information
  • Request deletion of your information, where applicable
  • Ask questions about how your information is used

10. Children’s Privacy

Our website is not directed to children under 13, and we do not knowingly collect personal information from children through the website.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any updates will be posted on this page with a revised effective date.

12. Contact Us

If you have questions about this Privacy Policy or how your information is handled, please contact us:

Onyx & Gold Beauty Lounge
Website: https://onyxandgoldbeautylounge.com
Email: melissadobbs3@gmail.com
Phone: 806-570-1477